FREQUENTLY ASKED QUESTIONS

Commonly asked questions organized by feature. Your question doesn’t appear here? Submit your inquiry in the form below.

SUPPORT QUESTIONS

General Questions

TimberTracks™ was built from the ground up for British Columbia logging, however we can adapt TimberTracks™ and develop versions specific to other regions. Please contact us for details.

Yes. The TimberTracks™ database is cloud based using multiple redundant servers and access points to protect the data and maximize access even if there are internet interruptions.

TimberTracks™ is secured through 256-bit encryption technology that encrypts communications between your web browser and the server using SSL (Sector Socket Layer) technology.

TimberTracks™ is hosted in the cloud on redundant servers located in various places in North America.

Once you have provided us your data, we will keep it in TimberTracks™ for the long term benefit of the industry.

You own your data. As a subscriber, you provide TimberTracks™ only with a perpetual license to store your data and report it in aggregate form to other subscribers or third-parties.

No, The TimberTracks™ fee and data collected is based on your data and information.

TimberTracks™ collects data from various contractors in various forms. The data is incorporated into TimberTracks™ to a common format for easier comparison.

TimberTracks™ conducts validation comparisons of entered data to ensure it fits achievable performance and conducts random field audits of contractor data to ensure it matches what actually occurred.

TimberTracks™ regularly undergoes a third-party Specified Procedures Audit by an independent major accounting firm to provide assurances that our procedures are followed and subscribers can rely on TimberTracks™ as a source of real data.

TimberTracks™ collects data from actual contractor experiences in productivity (logging, hauling, and road construction) and costs (equipment, logging trucks, overheads) to assist contractors and their customers in understanding the industry norms for similar types of work and operating conditions.

TimberTracks™ is not a cost centre for your business. It identifies opportunities to improve management of your business that lead to improved profitability.

Existing TimberTracks™ subscribers have been able to achieve annual returns on investment of up to 2,400% through identification of efficiency issues compared to industry and their ability to present factual variation rationales in rates paid by their customers.

We cannot guarantee that past results can be duplicated or will be achieved by all subscribers. We do know that subscribers that actively use TimberTracks™ to manage their business generally experience improvements in profitability.

TimberTracks™ was designed for use in British Columbia. Both coastal and interior versions were built from the ground up to capture only the important data applicable to that region. Coastal data is kept separate and distinct from interior data and is not shared. Coastal reports only include coastal data while interior reports only include interior data.

No. Only you and TimberTracks™ administrators can see your specific company information. Other subscribers will only be able to view aggregate reports that may or may not include your specific information based on the fields they select in a query. Even if your data shows up in a subscriber query, it will only be displayed in aggregated, non-identifiable form.

TimberTracks Time Questions

TimberTracks Time is available as a web app through any modern browser or as a standalone app available for iOS or Android mobile operating systems. The mobile apps enable electronic timecard creation even while not connected and then synchronize with the server when the device connects to the internet.

Yes, TimberTracks Time is available for iPhones and iPads in the Apple App Store and for Samsung or other Android operating system mobile devices in the Google Play Store.

SUPPORT REQUEST FORM

Still can’t find what your looking for? We’re happy to help. Please submit your inquiry below and we’ll follow up with you within 48 hours.